".The only problem with Norton line of software comes during the uninstallation. See the warning that appears on the Symantec site: Though I am not a technical expert, I am wondering if there are any lingering Norton files that are interfering with the Protect Tools' software.Īs you probably know, uninstalling Norton in the past has been somewhat challenging for some of our customers (who were at times directed to Symantec). Leif, do you mind providing an update? We are still tracking feedback pertaining to the HP Protect Tools' suite. Kevin has updated that his issue now appears to be resolved. Kevin (Specialk9984) and Leif, we thank you very much for purchasing HP notebooks but regret the software issue you have experienced. Thanks to the members for their assistance. Perhaps it'll work for you.Im getting the exact same issue on my 6360b which I got last week, like you the only thing I have removed is norton. My problem came at 11, when HP "Client Security Manager" was NOT displayed in the right-hand panel. Click Yes to delete the value.ġ4.Reinstall the same version of HP Client Security Manager available from HP Client Security Manager will be displayed in the right panel.ġ2.Right-click on the highlighted Key in the left panel and select Delete.ġ3.The Comfirm Value Delete option will appear.
Right-click on Products and select Find.ġ0.Enter HP Client Security Manager click Find Next.ġ1.Locate and identify the Product Name within the Key.
For what it's worth, I got this reply from HP Deutschland's Support service:ģ.When regedit populates in the search field, right-click and select Run as administrator.Ĥ.Select Yes on the User Account Control (UAC) 5.The Windows Registry will now open.ħ.Scroll down to Installer and expand it.ĩ.
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